Bringing Comfort to Your Door.
We work to make every delivery simple, reliable, and convenient. Find helpful information about order processing, shipping, delivery, and tracking below.
Processing Your Order
Once your order has been placed, our team begins preparing it for shipment. Processing time may vary depending on the item, availability, order volume, and delivery location.
When your order ships, tracking information will be provided when available so you can follow the progress of your delivery.
- Orders are reviewed before shipment.
- Processing times may vary by product.
- Tracking details are provided when available.
- Multiple-item orders may arrive separately.
Shipping & Delivery
Delivery timing depends on the product, destination, carrier, and shipping method. Some furniture and oversized products may require additional handling or delivery time.
| Order Type | Shipping | Delivery Notes |
|---|---|---|
| Qualifying Orders | Free Shipping $99+ | Subject to eligibility |
| Standard Items | Calculated when applicable | Carrier delivery |
| Large Furniture | May vary | Additional handling may apply |
Order Tracking
Once tracking becomes available, you can use the tracking information supplied with your order to check the latest shipment status.
Order Confirmed
Your order is received and prepared for processing.
Order Shipped
Tracking information is sent when it becomes available.
Delivery
Follow the carrier’s tracking updates until your order arrives.
Split Shipments
If your order contains multiple products, items may occasionally ship separately. This can happen when products are prepared or fulfilled from different locations.
If this occurs, you may receive separate tracking information for each shipment.
Delays & Unexpected Changes
Shipping and delivery times may occasionally be affected by carrier delays, weather, high order volume, holidays, address issues, or other circumstances outside normal processing conditions.
If you notice an unusual delay with your order, please contact our customer support team with your order number so we can help review the shipment.
Check Your Shipping Address
Please review your shipping address carefully before completing your purchase. Accurate delivery details help prevent delays or unsuccessful delivery attempts.
- Include apartment or unit numbers when applicable.
- Verify your city, state, and ZIP code.
- Make sure the delivery location is accessible.
- Contact us promptly if you notice an address issue.
Common Shipping Questions
Helpful information about tracking, deliveries, split shipments, and shipping updates.
When will I receive tracking information?
Tracking information is provided once your shipment has been prepared and tracking becomes available.
Can items from one order arrive separately?
Yes. Multiple products may sometimes ship separately and may have different tracking numbers.
What should I do if my delivery is delayed?
Check the latest carrier tracking information. If the delay appears unusual, contact customer support with your order number.
Do large furniture items take longer?
Larger or oversized products may require additional handling and therefore may have different delivery timing.